❔ FAQ
Orders
Can I cancel my order?
Yes, you can cancel your order before we ship it. Email us at DecorWithTaste@Gmail.com to cancel your order
How do I change the address I provided on my order if I made a mistake?
You can change your address before we ship your order. Write us the correct address at DecorWithTaste@Gmail.com
My order has stopped moving
Your package may be temporarily held up at customs or due to weather conditions. Don't worry - your tracking number will be updated. Keep an eye on it
What is your refund policy?
You can read about our refund policy here https://www.decorwithtaste.com/policies/refund-policy
Can I exchange my order?
No, we don't offer exchanges
What can I do if I received damaged items?
Please send us multiple photos of the damaged package & items at DecorWithTaste@Gmail.com. We will address this issue with the carrier
I received the wrong items in my package
Send us your order number within 48 hours, and we will address this issue. Our email is DecorWithTaste@Gmail.com
Can I get a refund for a refused delivery?
Write us an email at DecorWithTaste@Gmail.com about your refused delivery. You will need to pay for the return shipping and give us a receipt that you sent it. Write in the letter your details for the refund (PayPal, SWIFT). After that, we will refund you within 5 business days.
Payment
What kinds of payments do you accept?
Visa, Mastercard, Bank Transfer (Ukraine)
How to apply discount codes?
You can enter your discount code in the "Discount code" field at checkout before payment. You will see your savings in the order summary.
Products
Do you offer discounts?
Sign up for our email list, Instagram, TikTok, and YouTube to receive special offers
Where are your products manufactured?
Our products are made in Ukraine
Are your products safe?
Our products are safe to use. We use natural materials (cotton, raffia, leather, wool) and other high-quality materials (polyester, acrylic).
Shipping
Shipping & Delivery
🏙️ We ship our orders from Lviv, Ukraine
📤 Processing time 2-7 business days
🇺🇦 Ukraine deliveries by NovaPoshta or UkrPoshta in 2-4 business days (tracking number available)🚚
🌐 Worldwide deliveries by UkrPoshta (tracking number available): ✈️
- Europe: 7-14 business days
- USA & Canada: 10-21 business days
- Asia and other regions: 14-28 business days
📧 After we ship your order, we will email you with the details about the carrier and your tracking number. You can track your order here:
UkrPoshta tracking link
https://track.ukrposhta.ua/tracking_EN.html
NovaPoshta tracking link
Shipping disruptions
Undeliverable packages returned by UkrPoshta, NovaPoshta, or partners will be canceled and refunded upon receipt
How can I track my order?
📧 After we ship your order, we will email you with the details about the carrier and your tracking number. You can track your order here:
UkrPoshta tracking link
https://track.ukrposhta.ua/tracking_EN.html
NovaPoshta tracking link
Contact
How can I contact you?
Visit our contact page